NEW Niovo:
Refund Policy
We strive to ensure every purchase meets your expectations. However, if you are not completely satisfied, please review our refund policy
Eligibility:
Refunds are available for items that are defective, damaged, or not as described. Requests must be made within 14 days of delivery.
Process:
Contact our Customer Support at support@niovoofficial.com with your order number and details of the issue.Our team will review your request and provide instructions for return or exchange.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 7–10 business days via your original method of payment.
Non-Refundable Items:
Custom or personalized orders are non-refundable unless the product is defective.
Eligibility:
Refunds are available for items that are defective, damaged, or not as described. Requests must be made within 14 days of delivery.
Process:
Contact our Customer Support at support@niovoofficial.com with your order number and details of the issue.Our team will review your request and provide instructions for return or exchange.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 7–10 business days via your original method of payment.
Non-Refundable Items:
Custom or personalized orders are non-refundable unless the product is defective.
Shipping Policy
We ship worldwide and work hard to ensure your order reaches you safely and on time.
Processing Time:
Orders are processed within 1–2 business days. During peak periods, processing may take a little longer.
Shipping Methods & Rates:
We offer flat-rates shipping for domestic orders and competitive international shipping rates that vary by destination. The exact shipping cost is calculated at checkout.
Estimated Delivery Times:
Nigeria: 3–7 business days
International: 7–21 business days, depending on the destination and customs clearance.
Tracking:
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.
Processing Time:
Orders are processed within 1–2 business days. During peak periods, processing may take a little longer.
Shipping Methods & Rates:
We offer flat-rates shipping for domestic orders and competitive international shipping rates that vary by destination. The exact shipping cost is calculated at checkout.
Estimated Delivery Times:
Nigeria: 3–7 business days
International: 7–21 business days, depending on the destination and customs clearance.
Tracking:
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.
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Return Policy
If you’re not satisfied with your purchase, our return policy outlines the conditions and process:
Return Window:
You may request a return within 14 days of delivery.
Conditions:
Items must be in their original condition, unworn, unwashed, and with all original tags attached.Certain items, such as custom or personalized orders, may not be eligible for return.
How to Return:
Contact our Customer Support at support@niovoofficial.com with your order details.Follow the return instructions provided by our team.
Refun or Exchange:
Once we receive and inspect your return, we will process your refund or exchange. Shipping fees are non-refundable unless the return is due to our error.
Return Window:
You may request a return within 14 days of delivery.
Conditions:
Items must be in their original condition, unworn, unwashed, and with all original tags attached.Certain items, such as custom or personalized orders, may not be eligible for return.
How to Return:
Contact our Customer Support at support@niovoofficial.com with your order details.Follow the return instructions provided by our team.
Refun or Exchange:
Once we receive and inspect your return, we will process your refund or exchange. Shipping fees are non-refundable unless the return is due to our error.
Store Policy
Our general store policies help ensure a smooth shopping experience:
Payment:
We accept payments via Paystack. All transactions are secure, and payment is processed at checkout.
Order Processing:
Once your payment is confirmed, your order is processed and you will receive an order confirmation email with your transaction reference.
Privacy & Data Security:
Your privacy is important to us. We do not share your personal information with third parties without your consent. Please refer to our Privacy Policy for detailed information.
Customer Support:
For any inquiries or issues, please contact our Customer Support at support@niovoofficial.com or call [Your Phone Number]. We’re here to help!
Changes to Policies:
We reserve the right to update these policies from time to time. Any changes will be posted on our website with an updated effective date.
Payment:
We accept payments via Paystack. All transactions are secure, and payment is processed at checkout.
Order Processing:
Once your payment is confirmed, your order is processed and you will receive an order confirmation email with your transaction reference.
Privacy & Data Security:
Your privacy is important to us. We do not share your personal information with third parties without your consent. Please refer to our Privacy Policy for detailed information.
Customer Support:
For any inquiries or issues, please contact our Customer Support at support@niovoofficial.com or call [Your Phone Number]. We’re here to help!
Changes to Policies:
We reserve the right to update these policies from time to time. Any changes will be posted on our website with an updated effective date.
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